TERMS & CONDITIONS

Welcome to Ay’s Home & Decor.

By accessing our website and placing an order, you agree to the following Terms & Conditions. Please read these terms carefully before making a purchase.

General Information

Ay’s Home & Decor is a Australian business offering handmade candles, home décor, drinkware, gift items and personalised products.

We reserve the right to update, modify or remove products, prices, policies or website content at any time without prior notice.

Product Information

As many of our products are handmade, slight variations in colour, finish, marble effects and appearance may occur.

Product photographs are provided as accurately as possible; however, colours may appear slightly different depending on lighting, photography and screen settings.

These natural variations make each item unique and are not considered faults.

Personalised and Handmade Products

Many of our products are handmade and made to order.

Personalised and custom-made items cannot be cancelled, returned or exchanged once production has begun.

Please ensure all names, spelling, colours and order details are correct before completing your purchase.

Order Acceptance and Cancellations

Please ensure you are certain about your purchase before placing an order.

Orders placed through our website, Instagram, Facebook or TikTok Live cannot be cancelled, changed or refunded once payment has been received.

As many of our products are handmade, personalised or made to order, production may begin shortly after an order is placed.

However, Ay’s Home & Decor reserves the right to offer a refund, replacement or cancellation at our discretion in certain circumstances.

By placing an order, customers acknowledge and agree to these terms.

Pricing

All prices displayed on our website are in Australian Dollars (AUD).

Prices are subject to change without notice.

Shipping

By placing an order, customers acknowledge that they have read and agreed to our Shipping Policy.

Delivery timeframes are estimates only and are not guaranteed.

Ay’s Home & Decor is not responsible for delays caused by Australia Post, customs processing, weather conditions or circumstances outside our control.

Refunds and Replacements

By placing an order, customers acknowledge that they have read and agreed to our Refund & Replacement Policy.

Privacy

By using our website, customers agree to the collection and use of information in accordance with our Privacy Policy.

Incorrect Information

Customers are responsible for providing accurate shipping and contact information.

Ay’s Home & Decor is not responsible for delays, returned parcels or additional shipping charges resulting from incorrect information provided by the customer.

Intellectual Property

All photographs, product descriptions, logos, designs and content displayed on this website remain the property of Ay’s Home & Decor and may not be copied, reproduced or used without permission.

Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

Email: ayshomedecor@gmail.com

Instagram: @ayshomeandecor